Delete your Meditelia account

Request deletion

Send a request to [email protected] from the email connected through Apple or Google. Use “Delete my Meditelia account” as the subject. We will reply with the minimum verification steps needed to protect the account from unauthorized deletion.

If you cannot open Meditelia

The same verified email process works even if the app is unavailable. A support message never exposes your Apple or Google password, and Meditelia support will never ask you to provide one.

What will be deleted

• The linked Meditelia account and sign-in identity connection.
• Profile, preferences and onboarding answers stored on our servers.
• Favorites, synchronized progress, activity history and server-side notes associated with the account.
• Other personal data that we are not required to retain by law.

What may remain

We may retain limited records when required for tax, transaction, fraud-prevention, security or legal obligations. Data in encrypted backups may remain until the normal backup rotation completes and will not be restored as an active account. Information that has been irreversibly de-identified is not personal data and may remain in aggregate statistics.

Anonymous profiles and local data

If you never linked Apple or Google, the profile may not contain contact information that lets support verify a remote request. Remove downloads and local app data by deleting Meditelia from the device. Reinstalling can create a new anonymous identifier. Direct anonymous-account deletion is being added to the app settings before store submission.

Subscriptions are separate

Deleting an account or the app does not cancel an App Store or Google Play subscription. Cancel it separately through the store account used for purchase before requesting deletion if you do not want the subscription to renew.

Timing and verification

We aim to confirm receipt promptly and complete verified deletion requests within 30 days unless applicable law permits or requires more time. We may ask for limited information to prevent one person from deleting another person’s account. We will notify you when the request is complete or if a lawful retention exception applies.