How can we help?

Getting started

Meditelia creates an anonymous profile on first launch so you can start without giving us an email address. Complete the onboarding questions to shape your home recommendations, then open any free session and tap Play.

• Choose English, Ukrainian, Russian or Polish in Settings.
• Adjust voice, music and ambient volume independently in the player.
• Link Apple or Google later if you want to restore your profile on another device.

Audio, downloads and offline listening

If a session is silent, first check the device volume, Silent Mode, Bluetooth or AirPlay output, and the voice/music sliders inside the Meditelia player.

• Pause other audio apps and reconnect headphones.
• For offline listening, download the session while connected to a stable network and keep enough free storage.
• If a download is incomplete, remove it and download it again.
• Restart Meditelia and your device before contacting support.

Accounts and sign-in

Your anonymous profile works without registration. Linking Apple or Google lets you recover your Meditelia profile on supported devices. Use the same sign-in provider and account you originally linked.

• Apple Hide My Email may show a private relay address — this is expected.
• Never share an Apple, Google or Meditelia verification code with anyone.
• If sign-in loops or fails, update the app, confirm your network connection, and try again.

Subscriptions, trials and purchases

App Store and Google Play purchases are billed and managed by the store account used at checkout. The exact price, trial, renewal date and billing period shown by the store before confirmation are authoritative.

• Canceling prevents the next renewal; access normally remains until the paid or trial period ends.
• Deleting Meditelia does not cancel a store subscription.
• Use Restore Purchases in Profile → Settings → Subscription when access is missing.

Notifications and reminders

Meditelia can remind you about a practice, bedtime or daily quote only after permission is granted. You can change reminder choices in the app and system notification permission in iOS or Android settings.

• If reminders are late, check Focus modes, battery restrictions and the device time zone.
• Disabling notifications does not affect playback, downloads or your account.

Privacy and account deletion

You can review the categories of information Meditelia handles in the Privacy Policy. To request deletion of a linked account now, follow the verification process on our public deletion page. Account deletion is also being added directly to the mobile account settings before App Store submission.

Health and safety

Meditelia is a wellness and relaxation product, not a medical device, diagnosis or treatment. Do not use breathing or meditation exercises while driving or in any situation requiring full attention.

• Stop a practice if you feel dizzy, distressed or unwell.
• For medical concerns, contact a qualified health professional.
• If you may be in immediate danger or considering self-harm, contact local emergency services or a crisis service now.

What to include in a support request

• Device model and operating system version.
• Meditelia app version and bundle ID com.meditelia.
• The session title and language, if content is affected.
• The exact steps, expected result and actual result.
• Order date and store platform for a purchase issue — never send a full card number.