Privacy Policy

Who this policy covers

This Privacy Policy applies to the Meditelia mobile application, meditelia.com, and related support services operated under the Meditelia name. Meditelia is the controller of personal information described here unless a notice for a specific feature says otherwise.

Information we collect

Meditelia is designed to work with an anonymous profile. Depending on the features you use, we may collect:

• A random account identifier, authentication tokens and security records.
• Email address, display name and Apple or Google account identifier when you choose to link an account.
• Language, time zone, theme, reminder settings, onboarding answers, goals and content preferences.
• Favorites, session progress, completion history, streak data, notes you choose to save, and download status.
• Subscription status, product identifier, store platform and transaction validation information. We do not receive your full payment card number.
• Technical data such as app version, device/OS type, approximate network information, crash details and request logs needed for security and reliability.
• Messages and attachments you voluntarily send to support.

How we use information

• Provide anonymous access, linked sign-in, playback, downloads, synchronization and customer support.
• Personalize recommendations and the onboarding plan based on your selected goals and preferences.
• Remember language, theme, audio mix and notification choices.
• Validate entitlements, restore purchases and prevent fraud or abuse.
• Maintain security, diagnose failures and improve performance.
• Comply with legal obligations and enforce our Terms.

Legal bases

Where applicable law requires a legal basis, we process information to perform the service you request, with your consent for optional permissions, for legitimate interests such as security and product reliability, and to comply with law. You can withdraw consent for optional processing, but this does not affect earlier lawful processing.

How information is shared

We do not sell personal information. We may share only what is reasonably necessary with service providers that host infrastructure, deliver authentication, process store purchases, send notifications, monitor crashes or help us answer support requests. Apple and Google process sign-in and store purchases under their own privacy policies.

• OpenAI and ElevenLabs are used by authorized administrators to create general meditation text, artwork, narration, music and sound assets. Private journal notes are not required for that content-generation workflow.
• We may disclose information to authorities when legally required, to protect users and the service, or as part of a merger or business transfer with appropriate safeguards.

Storage, security and international transfers

We use access controls, encryption in transit, hashed authentication tokens and operational safeguards intended to protect information. No method is completely secure. Providers may process data in countries other than yours; when required, we use recognized transfer mechanisms and contractual safeguards.

Retention

We keep profile and activity information while your account is active and only as long as needed for the purposes above. Support correspondence, fraud-prevention records and transaction evidence may be retained longer when required by law or to resolve disputes. Deleted-account data is removed or de-identified after verification and completion of the deletion process, except for information we must legally retain.

Your choices and rights

• Use the app without linking an email-based identity.
• Change language, reminders, theme and personalization choices in Settings.
• Revoke notification permission in system settings.
• Request access, correction, export, restriction, objection or deletion where your law provides those rights.
• Request deletion by following the public account-deletion instructions.

Children

Meditelia is not directed to children under 13, or a higher minimum age where local law requires it, and we do not knowingly collect their personal information without valid parental authorization. Contact us if you believe a child has provided information improperly.

Changes and contact

We may update this policy as the product or law changes. The updated date will appear at the top, and we will provide additional notice when a material change requires it. Questions and privacy requests: [email protected]. Website: https://meditelia.com.